Steel Detailing Primers and Processes

The following codifies our processes. It is made for the following reasons:

(i) to educate our own staff, about what they need to know and secondly,

(ii) to make transparent to our clients, how we operate. We are essentially inviting you into our kitchen, so you can see for yourselves how we cook, and to then decide, whether you would like to dine with us.

1. Mistakes are expensive. (Why this is the case?)
2. Understanding risk and liability.
   1. Understanding risk: liquidated damages, contractual obligations, insurance. Understanding the legal system in Australia, USA, UK.
   2. e.g. to NEVER issue drawings for construction without consultant approvals.
3. Confirm important details in writing. (Why is this the case?)
4. Understanding: the importance of accurate estimation(s) of deliveries (Why is this the case?)
5. What do clients value?
   1. To make things as easy as possible for the client, and to make the client money. This might involve:
      1. Quick drawings.
      2. Accurate drawings.
      3. Timely feedback (i.e. what is the status of their project?)
      4. Pushing the job along.
      5. Solving problems with minimal noise
      6. If they client asks for something, we need to either: (i) deliver what they ask exactly, or (ii) give clear reasons why it can’t be delivered. If the client asks for an program schedule, it will not do to say: “yes sir” and completely forget what the client asked for.
      7. Delivering on your promise. If you say “5 minutes” then deliver in extra 300 seconds, and not, 6 hours later. (Why is this important? (the client might allocate an entire team to fabricate something in 5 minutes, and you will cost the client $10,000s of dollars if they are sitting around in the factory floor, without nothing to fabricate, because you didn’t deliver the drawings when promised)).
      8. Making things easy for the client to fabricate and/or manage their projects.
      9. Good grammar, good English, and clear communication.
      10. Extra material: to be immediately communicated to the client. (Why? So clients can recover their costs).
      11. Tender drawings vs for construction drawings to be compared and the differences reported to the client in a report. (Why? So the client can recover costs).