Staff Memo #17 – Solve client’s problems

Team, your job is to identify problems and also provide solutions. See this example below:

Hi,
Please clarify the below listed Questions.

Q#1: Structural drawing S30 & S45 is called P1 purlin

That depth is larger when compared with the Arch layout.

Please verify and advise the P1 profile.

(Email reference)

Question: What has the detailer done well, and what is wrong with the above?

Answer: The detailer has done a fanastic job:

1. identifing the problem (This saves our client: money / time saved).
2. Has communicated the problem clearly (in writing + markups).
3. ….but then he stops and asks: “please advise”!

What’s wrong with that?

• It doesn’t propose a solution!
• The consultants will have to spend time coming up with a solution. It delays the entire project. What is easier for the consultant: to do all the markups to solve the problem, or to simply reply:

“I approve your suggested changes”

Make it easy for consultants! If you can SOLVE problems, rather than identify them, we will be more valuable to clients because it minimises delays and allows the project to finish quickly.

Why should I care?

Because then you can get better clients, at better rates: it is very valuable to them.