Most things worth doing take time. It takes investment, and patience, and hard work. Things don’t come from thin-air, like magic. It is much the same when building a firm: it takes time. I will document in which direction I intend to push this firm re:remuneration model, and why our remuneration model is superior to that of other firms:
Our remuneration is not guaranteed – here’s why:
- We are a service firm, bidding on projects from week to week; month to month. Head office wins work: it does marketing, billing, taxes, PF, wages, software, licensing, and provides the capital to make it happen, provides a platform for you, provides training.
- We are not a government department. We win work from clients, who come to us voluntarily in private markets. And it is the client who pays your wages and bonuses. Sorry guys, but I don’t have a pot of gold at my feet. If we don’t provide EXCEPTIONAL quality work to clients, then clients will not come back to us. If we do good work, then clients will return, and will pay premium for our services. I have always been a proponent of sharing success and promoting on merit. Unfortunately, the corollary also applies. That’s just how the world works.
- I am going to push this firm towards a model where client satisfaction will determine the quality of our remuneration. This will push us all towards working out how to DELIGHT OUR CLIENTS. This is our job! Call your clients, listen to their complaints, cater to their whims.
- While FryingPanGulf may have a different remuneration policy: super high guaranteed wages, high increments etc – this is not the direction which will work for us in the long term. If guarnteed money today is the only thing that matters, then absolutely, FryingPanGulf might be a great option for you. But if you can see tomorrow’s vision, I believe our remuneration strategy, and our innovation (I need your help with this), our own satisfaction, and the reputation which comes with our brand will inevitably follow. Have faith, but it will take time, and your own hard work as well as mine.
The way forward:
- Delight your customers.
- Innovate for your customer. Help me do this!
- Let our remuneration be tied to customer satisfaction.
By doing this above, far from having an uncertain remuneration, you will have guaranteed it, and that of your client’s as well. Have faith and stay focused.
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