Category: Staff Memos
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Staff Memo #17 – Solve client’s problems
Team, your job is to identify problems and also provide solutions. See this example below: Hi,Please clarify the below listed Questions. Q#1: Structural drawing S30 & S45 is called P1 purlin That depth is larger when compared with the Arch layout. Please verify and advise the P1 profile. (Email reference) Question: What has the detailer…
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Staff Memo #16 – If a Client asks for you by name – Extra bonus will come your way
If a client asks for a specific detailer to do his / her job, then you’re going to be getting a nice little bonus – more than the normal amount. Why should I care to get repeat work? This will encourage you to look after your clients, on all your jobs, and to get more…
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Tek1 Memo #15 – Documenting Variations
Variation Documentation – Policy All changes / variations are to be logged as variations on the Quote App. No exceptions. You will get paid. You will help the client get paid. Most importantly: you are documenting risk / delays. Why must it go in the app? What if I don’t do it? Nobody gets paid:…
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Memo 14 – Private details (e.g. links) should be in the private section only
Philosophy: make things AS EASY as possible for your clients, do not confuse them. If someone sends you a link, that you cannot access how would you respond? The solution? Add private links and other details in “private details” section. There will be no confusion for the client.
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Memo 13 – How to Remind clients about variation approvals
The Building industry in Australia is tough. The insolvency rate is over: 20%. Lies, non-paying etc. strikes, cost surges etc. is all de rigger. Builders are stressed. There’s no need to stress them out even more. Variation work is common the industry. Simply use the forms on our quote app – they are standard template…
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The Beauty of Status Updates
At scale, efficient systems of communication and coordination are required in order to efficiently prosecute projects. These systems will likely be of immense value to yourself, and your clients. Consider the following example: Our critical path sits within the ABCD building, I have run a target date commencing 29/6/22. Is this possible for the ABCD…
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Memo #9 – Justify Variation Hours to Clients
If you have 20 hours worth of variations: do you think your client will rejoice? Typically, no! Clients demand transparency! They have every right to know: (i) why you are charging them, and (ii) what they will get in return. It will not do to simply say: variation: 20 hours. Why not? Clients will assume…
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Memo #8 – Don’t use private emails/channels etc for firm correspondence
This will probably apply wherever you work: don’t send project and firm related correspondence on your private whatsapp chats, or on your private emails etc. Why not? It’s very hard to track. We have no record. Nothing can be verified. Protect yourself, your careers, your firm, and your clients: it’s pretty simple: avoid using private…
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Memo #7 – ETAs must be accurate
When traveling overseas, especially India, I often hear the following: “Where are you? “I’m almost there” “When will you arrive?” “Five minutes!” They always say: “five minutes”. Once, I remember waiting, for at least 45 minutes. Not sure if this is a cultural thing. I’ve heard Indians say: “Oh, that’s IST – Indian Standard Timing”.…
